Welcome to Toxic Respond
These terms and conditions outline the rules and regulations for the use of Toxic Respond’s Website and its services.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Toxic Respond’s website
if you do not accept all of the terms and conditions stated on this page.
Unless otherwise stated, BOFOROMOC LTD T/A Toxic Respond and/or it’s licensors own the intellectual property rights for all material on www.toxicrespond.co.uk. All intellectual property rights are reserved. You may view and/or print pages from https://www.toxicrespond.co.uk for your own personal use subject to restrictions set in these terms and conditions.
You must not:
Republish material from https://www.toxicrespond.co.uk
Sell, rent or sub-license material from https://www.toxicrespond.co.uk
Reproduce, duplicate or copy material from https://www.toxicrespond.co.uk
Redistribute content from Toxic Respond (unless content is specifically made for redistribution).
Hyperlinking to our Content
The following organizations may link to our Web site without prior written approval:
Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
We may consider and approve in our sole discretion other link requests from the following types of organizations:
commonly-known consumer and/or business information sources such as Chambers of Commerce, Pest Control Associations, AARP and Consumers Union;
dot.com community sites;
associations or other groups representing charities, including charity giving sites,
online directory distributors;
accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to email@example.com.
Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Toxic Respond’s logo or other artwork, pictures and video materials will be allowed for linking absent a trademark license agreement. Iframes
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
PEST CONTROL SERVICES
If you placing an order through our e-form or by email you shall allow 24 hours for response. Our operators will send you an email to confirm that your order is being processed. Please note that this does not mean that your order has been accepted. When we accept your order, our operators will send you an offer through email or text message for our services tailored to your order or inquiry.
Toxic Respond reserves the right to reject orders if they are unacceptable, improper, or in order to tamper with the company’s reputation.
We undertake to fulfill our obligations only under the pre-agreed terms of the contracts. Any subsequent service must be negotiated in a new contract. Upon pre-termination of the contract, if it is not by our fault, the client is obliged to pay the contracted amounts for the remaining months/ treatments of the contract.
Price and payment
All prices for our services published on the website includes VAT. We reserve the right to change these prices in relation to the market at any time. In case of price changes, already confirmed orders will not be affected. We also reserve the right to offer different prices to different customers in different circumstances when the job we take requires more work than normal.
We may give a different quote on spot than pre-agreed in the following circumstances:
– The information you gave us about your case before our visit is incorrect
– The preparatory actions that we require in order to be able to do our job are not completely followed. (In some cases we may cancel or reschedule the appointment) – You can find the required preparations on the website.
Our company policy requires all payments to be made prior to the service.
All of our customers receive a guarantee for our services. Different cases and pests require a different type of guarantee.
– Bed Bugs
Our customers receive a three-month guarantee for the complete elimination of all bed bugs in their homes, but only when they have paid for 3 full heat and spray treatments. This is the minimum number of treatments we recommend for bed bugs.
We warrant the removal of all mice in your homes within 3 weeks of our first visit. For the full validity of the guarantee, we must take at least 2 visits to the infested property. Тhe minimum guarantee is valid for 2 months. Long-term monitoring needs to be achieved for better results.
The guarantee for all types of cockroaches is valid for 2 months. Only one visit by some of our pest technicians is required for the full validity of the guarantee.
For all other pest species, we give a guarantee that is valid for 1 month.
The guarantee covers every subsequent visit and treatment during its validity
The guarantee covers every subsequent visit and treatment during its validity and it will be no extra charges for exact services that the guarantee was given for.
* If, after the guarantee expires, the results we have achieved are still not good, we guarantee 100% refund of your money.
Cancellations and refunds
To cancel or reschedule an appointment for another day you must let us know at least 24 hours in advance. If you give us less than 24 hours to cancel or reschedule the appointment you may be charged 60 pounds to cover our costs of the booking.
If your wish to cancel an appointment is by our fault, we may suggest the following compensation:
20% discount on the agreed treatment price and reschedule the appointment for another day.
Full refund of any pre-paid fees.
The following cases may be considered as a waiver of a meeting due our fault:
The technician is late for the appointment for more than 1 hour.
The technician does not have the appropriate documentation for the treatment (risk assessment form and guarantee form).
The technician does not have the proper equipment needed to perform the service.
– Cases in which we can cancel or reschedule an appointment
Adverse weather conditions.
Emergency situation in your property area that can put our health or lives on danger.
Blocked roads that prevent us from reaching your property.
Sudden operative sickness.
*In case we have to cancel or reschedule an appointment we are obliged to notify you by a phone call or a text message.
We may decide to cancel an appointment if we consider that carrying out the treatment can lead to critical environmental pollution.
Pets living in the property. If there is a cat or other pet living in the property that we are not aware of in advance and we can put it`s health at risk if we proceed with treatment.
In case of after the sixth month pregnancy and we have not been aware in advance. (If you are pregnant it is very important to let us know before you book an appointment).
Pollution of uncovered water tanks.
Places that cannot be treated by our technician, which are near high voltage power lines.
Any other legitimate relevant health and safety restriction.
If we find that there is a danger to our lives for reasons not previously stated by the customer, we may discontinue the service. In such cases non refund will be provided.
If you have any complaints about our services, you can contact our operators on the following phone numbers:
Or you can send us an email:
and we will do our best to solve the problem in a way that is favorable to everyone.
Our right to vary these Terms and conditions
We have the right to change these conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you placed an order from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority, or if we notify you of the change to those policies or these terms and conditions before we send you the Confirmation.