Reviews

Tommy was very quick to respond to my email on a Saturday morning and was very helpful with my worry about bed bugs. He suggested I send photos and quickly responded with advice. Compared to other services that just want to book you in to take your money I was very thankful to be able to discuss with a professional before rushing into any treatment.

I was extremely worried as I had been getting bitten at my Aunts house whilst she is away on holiday. I thought to my horror that there was a bed bug problem. An engineer came to the property and thoroughly inspected the bedroom and the living area. He assured me that the problem was not bed bugs because he could not find evidence of it and suggested that the problem is more likely to be fleas due to a pet in the property. He advised me to get a flea monitor and (showed me the brand to get) as this is the best way to double check for fleas and he said, if I did find evidence of fleas he would come back out to treat the property. I have had a bed bug issue at my own property and the same engineer has done a fantastic job always!!!!!!! If I do have a pest issue in the future I will request for the same engineer due to his very good technical expertise and excellent customer service!!!!!!!!

Back in March we used these guys for bug extermination. They were very polite, friendly & very informative. I have used them prior to this as well and have always received the same high standard of service. Needless to say, should I have any issues in the future I will use this company & would recommend to others.

Best professional team

I’ve just read some of the reviews below, and I wholeheartedly agree with them. Plaman and Lubo arrived on time (early in fact) and inspected my flat for roaches. I found two of these creatures a couple of months apart from each other, so after seeing the second one, I called Toxic Respond to investigate. I had a good experience with them when they removed mice from our previous flat. I had the same honest and thorough experience this time, and Plaman to my delight confirmed that there was no evidence of roaches in the usual places they would expect. They concluded that they may have come via a pipe from a neighbouring property, or from another property via a bag. Plaman even went to the trouble to inspect the neighbouring property for us in case this was the source, but thankfully again no evidence found. They did not even take a fee for coming out to inspect! I have now asked them to inspect my sister in law’s house as they have had roaches and the two roaches may have come from this abode. Again I would fully recommend Toxic Respond to anyone with a pest issue.

I was really impressed with the service I received. Budin was extremely knowledgeable (I learnt a lot about moths!), and did such a thorough job. I’m confident that all moths perished and fingers crossed they won’t be back any time soon.

I was absolutely distraught thinking I may have bed bugs, i mean in tears and a panic distraught, I even wasted money i honestly couldn’t afford on an inspection earlier in the day from someone else and was told yes I needed to treat the property. I went into a frenzy calling around for advice and quotes. When I called toxic respond it was 9:30pm by which time I was just beside myself, and they kindly offered to come straight over even though it was clearly the end of their day, to inspect. They looked thoroughly which I can’t say was what I had seen from the inspection I had paid for earlier that day from another company.

And they did their best to console me that I didn’t have bed bugs and didn’t need to get any treatment done, explaining in detail and showed me pictures so I was sure on what had been seen or I should look for. M even when I said I may take treatment anyway as a precaution(that’s how distraught I am) they insisted it wasn’t needed to my surprise, where as most seem to take advantage in this instance when they see someone like me so upset. To deal with a grown woman crying isn’t easy! Yet They were professional and so very kind to me taking time to ease me and give me as much info as possible. I don’t think I will ever call anyone else now where ever I live.

Thank you guys so so much!

The guys were very professional. Especially Thomas. He and his colleague were very thorough on the inspection and the treatment seems to be working as I haven’t seen any bed bugs since then. I’m very thankful to the brilliant team for their work

Very happy with the team.

Came in and sorted the mice, but also showed us the carpet beetles we didn’t even know about.

Brilliant

Lyubo was quick to respond, knew exactly what the bugs were and dealt with them immediately.

So pleased to have peace of mind that it wasn’t as bad (or expensive) as we thought, thank you

Well organised team and professional 👏 A+ services from them and job done quickly than i expected. They manage to find the rat nest next to my house and exterminate them.

JESTEM BARDZO ZADOWOLONY Z SERWISU. Serwis bardzo dobry. Tylko ich usluga w 100% PERFECT WORK !!! Polecam

Received a really rapid and knowledgable response. Thank you.

Hands down Best pest control team in London. Been struggling with a seasonal mouse problem in my home and the team did A FANTASTIC job through and through. I was calling Tommy constantly with questions and concerns and he was with me every step of the way with helpful information and advice. Lyubo and Plamen were the technicians that were sooo patient and professional during their visits and really know what they are doing. They were informative during all of the stages of termination and showed true empathy. I have had many pest control teams who were useless so it was great to see this team really go above and beyond. If you are having any infestation issues please contact these guys they will give you peace of mind.

Forever grateful to the Toxic Response team now me and my family can finally sleep at night!

They were able to do the job professionally, whilst doing the job, my property was taken care of, making sure that things were placed where they were meant to be and they also explained to me the process of their work to get rid of these bed bugs. I slept well for the first time after 3 months. The staff were very polite and helpful. The best 👌 company.

Prompt and accurate service to highly recommend. The boys were professional, fully equipped and spent the time to explain the treatment needed in advance.

Thank you!

This company is amazing. It was such a huge relief to discover them after a dreadful experience with a larger company who were 3 times as expensive for a useless service. Toxic Respond properly sorted out a hideous moth infestation. I cannot recommend them highly enough.